Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). Item(s) must be returned together with proof of purchase.
Requirements for Returns:
- Must include a valid original purchase order number from Authenticcases.com, purchases made outside of Authenticcases.com must contact their seller for returns.
- All returned products should be in the original packaging without any missing contents.
- If you want to return the product then 70% of your order amount will be refunded as we deduct 30% for our courier and packing charges (For Prepaid Orders Only).
- Refund processes could take up to 6-8 working days after the item is received.
- We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns).
- There’s no refund on Tempered glass, only replacement can be done if a defective one is received.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via firstname.lastname@example.org for more information.
Please be informed that you have to pay for the return shipping fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
NOTE- No Exchange & No Refunds on COD
(We only replace items if they are defective, damaged or wrong item)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You can only cancel your order if your order has not been shipped. . Please be informed that a management, processing, and transaction fee (30% of your total order value) will be applied for the cancellation.
Don't worry, if you ordered a wrong product / or want to exchange it
- Send us the picture of the product you got, pleases make sure it's in original condition. You can WhatsApp (+91 7496975760) or Email us firstname.lastname@example.org.
- If we have sent you a Wrong Product by mistake then Reverse Pickup will be done for free. Shipping of the replacement product is also done for free.
- If we have sent you the right product then Return shipping will be at the buyer’s cost.
- As soon as the product is picked up from you, we dispatch the replacement simultaneously (time to resolution reduced by 3 days).
Only One Time Replacement is Free after that you need to bear the courier charges for both ways.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.